Jacuzzi® Hot Tubs
J-400™ Collection
Models
INSPIRATION
FAQ
What's included in the Jacuzzi® J-400™ Collection package?
All Jacuzzi® J-400™ Collection packages include: Hot Tub Cover, Mod Step 2, Chemicals, Hydraulic Cover lifter, Smart Tub, Sound System & Local Delivery (within 30 miles of our showroom)
What's included with a Jacuzzi® J-400™ Collection delivery?
We will deliver the Jacuzzi® to your home, into your backyard and put it right where you want it. (As long as you have the required access, live within 30 miles of our showroom & don't need a crane)
How quickly will I receive the Jacuzzi® J-400™ Collection Hot Tub once I place my order?
Most of the Jacuzzi® J-400™ Collection models are in stock and typically deliver within 2-3 business days. If it needs to be special ordered the lead time is typically 4 weeks.
Please check the eta banner on each product and feel free to contact us to double check availability.
What is the warranty on the Jacuzzi® J-400™ Collection Hot Tub?
View full warranty
Who do I call if I need service on a Jacuzzi® J-400™ Collection Hot Tub that I purchased from you?
As your Jacuzzi® Hot Tub dealer you call us. We have an in-house service department that is here to help. They can be reached at 1-951-234-4934 or by email
What kind of maintenance is involved in owning a Jacuzzi® J-400™ Collection Hot Tub?
Chemical balancing, filter cleaning & replacing water.
How often should I be replacing the water in a Jacuzzi® J-400™ Collection Hot Tub?
We recommend replacing the water every 4 months.
However, if the water looks clear, smells good and you're not experiencing chemical balancing issues, then you can continue using the hot tub longer before replacing the water.
What's required for installing a Jacuzzi® J-400™ Collection Hot Tub?
1. FOUNDATION: A level cement, paver or pea gravel pad performed by a licensed contractor.
2. DELIVERY: Delivering the Jacuzzi into your backyard and setting it where you want it. (We handle this as long as you have access. If you don't have access we can coordinate a crane for an additional charge)
3. ELECTRICAL: A licensed electrician with experience hooking up Jacuzzi brand hot tubs.
What type of foundation is recommended for a Jacuzzi® J-400™ Collection Hot Tub?
A level cement, paver or pea gravel pad.
What are the power requirements for a Jacuzzi® J-400™ Collection Hot Tub?
All Jacuzzi® J-400™ Collection Hot Tubs require 240v, 60-amp breaker with sub panel. (run on 3 wires: 2 hots & (1) ground)
Check with your electrician as to how your electrical can be run and how much power you have available on your main panel. Check with your city planning department in regard to building code easements & permit costs.
Refer to the Jacuzzi® J-400™ Collection Owners Manual for more information
Is it best to have the electrical work done before or after the Jacuzzi® is delivered?
If you already have the foundation, it's recommended that the Jacuzzi® gets delivered before the electrical work. That way the electrician can do everything in the same day.
If you are planning to run electrical under ground beneath a cement slab and have it stubbed up next to where the Jacuzzi® will be, then it's best to do the electrical work prior to the Jacuzzi® being delivered. The electrician will need to come back once we deliver the hot tub to connect the wires.
Do you offer installation on a Jacuzzi® J-400™ Collection Hot Tub?
We don't offer pad or electrical installation. Only delivery. Your electrician will be responsible for connecting the hot tub.
What are my options if I don't have the required access to get the Jacuzzi® into my backyard?
In some cases, gates can be removed and fences can be taken down. (The homeowner would be responsible for such work)
Another option is to have the Jacuzzi® craned into the backyard. (We can arrange and coordinate the crane company for an additional charge.
How long do head cushions last?
Typically, 1 year or longer depending on water temperature and maintenance. Replacement head cushions can be purchased here
How long do Jacuzzi® J-400™ Collection covers last?
3 years or longer depending on water temperature, maintenance, usage and exterior elements.
Replacement Jacuzzi® J-400™ Hot Tub Covers can be purchase here
What's the lifespan of a Jacuzzi® J-400™ Collection Hot Tub?
Although they can last up to 20 years with routine maintenance & replacing parts as they break, we find that most customers replace their Jacuzzis within 10 years.
Where are the Jacuzzi® J-400™ Collection Hot Tub made?
Made in Mexico
Jacuzzi® Hot Tubs
Legendary for performance, reliability and ease of use, we set the standard by which all wellness products are measured. While imitation may be the sincerest form of flattery, only 60 years of innovation can produce designs made to the exacting standards of the Jacuzzi® brand.
